1. Program Description and Acceptance of Terms
Alpha Air (“Company,” “we,” “our,” or “us”) operates one or more text messaging, email, and call programs (collectively, the “Programs”) to communicate with customers and prospects regarding our services. These Programs may include, without limitation:Service-related alerts and reminders
Customer support and scheduling updates
Post-project follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third-party platforms
Where permitted, limited informational or promotional messages related to our servicesBy providing your contact information (including your mobile phone number and email address) and opting in to receive messages from us, or by using our Website or services, you agree to these Terms & Conditions and our Privacy Policy (together, the “Terms”). If you do not agree, please do not enroll in any Program or use the Website.Program / Brand Name(s): “Alpha Air Customer Communications”Program Description: One-time and recurring communications by SMS, MMS, phone, and email related to service scheduling and support, post-project surveys (including NPS), feedback collection, and invitations to leave public reviews, as well as other service-related and, where permitted, limited promotional messages.

2. Message Frequency and Charges
Message and data rates may apply.
Message frequency may vary based on your interactions with us and which Programs you join.
Your wireless carrier may charge you for text messages according to your mobile plan. You are responsible for any such charges.
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3. Opt-In and Opt-Out
You may opt in to receive messages from us by submitting a form on our Website, requesting updates, providing your information during a service interaction, or otherwise agreeing to receive communications.Opt-Out Instructions (STOP)To stop receiving text messages from a Program, reply “STOP” to any message we send you.After you send “STOP,” we may send you a one-time confirmation message to confirm that you have been unsubscribed from that Program.Help Instructions (HELP)If you need assistance with a Program, reply “HELP” to any message or contact us using the information in Section 6.4. Carrier DisclosuresCarriers are not liable for delayed or undelivered messages. Availability and delivery performance may vary depending on carrier coverage and network conditions.

5. Post-Project Survey and Review Requests
After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:Request that you complete a satisfaction survey
Collect a Net Promoter Score (NPS) or other rating regarding your experience
Gather qualitative feedback about the work performed
Ask you to leave a review on public platforms such as Google or Facebook, at your discretionParticipation is voluntary and does not affect your ability to receive services from Alpha Air.

6. Customer Support and Contact Information
If you have questions about these Terms or any Program, or if you need assistance, please contact us:Phone: 361-854-1822
Email: services@alpha-aircompany.comWebsite: Alpha Air WebsiteYou may also reply HELP to any text message for assistance.

7. Link to Privacy Policy
For more information about how we collect, use, and share your information, please review the Privacy Policy below.

8. Privacy Policy
8.1 ScopeThis Privacy Policy explains how Alpha Air collects, uses, discloses, and safeguards information when you visit our Website or participate in any of our Programs, including post-project surveys, feedback requests, and review-request campaigns.This policy applies to information collected through the Website, SMS/MMS communications, email, calls, and related online interactions.The Website and Programs are intended for users located in the United States.By accessing or using the Website or participating in any Program, you agree to this Privacy Policy.

8.2 Information We Collect
We collect information in three primary ways:Information you provide voluntarily
Information collected automatically through Website usage
Information collected through cookies and similar technologies

8.2.1 Information You Provide Voluntarily
We may collect information you choose to provide, including:Name, email address, phone number, and mailing/service address
Service request and project details
Appointment preferences and uploaded files/photos
Communications submitted through forms, SMS, email, or chat
Survey responses, NPS scores, ratings, and feedback commentsProviding personal information is voluntary, but some services may not function without it.

8.2.2 Information Collected Automatically
When you visit the Website, we or our service providers may automatically collect:IP address and approximate geographic location
Browser type, operating system, and device information
Pages visited, links clicked, and time spent on pages
Session and diagnostic information used for analytics and securityThis information helps us improve Website performance, user experience, and security.

8.2.3 Cookies, Pixels, SDKs, and Similar Technologies
We use cookies and similar technologies to operate the Website, analyze traffic, and measure advertising effectiveness.These technologies may include:Google Analytics
Google Ads
Meta Pixel
Call tracking systems
Chat and messaging integrationsYou can manage cookies through your browser settings or any cookie controls available on the Website.

8.3 How We Use Your Information
We may use collected information to:Provide estimates, services, and customer support
Schedule appointments and coordinate projects
Send confirmations, reminders, and follow-up communications
Administer surveys, NPS requests, and review invitations
Improve Website performance and user experience
Conduct analytics and advertising measurement
Protect against fraud and maintain Website security
Comply with legal obligationsAlpha Air does not sell personal information.

8.4 Communications and Text Messaging Privacy
If you provide your phone number or email address, you may receive communications related to:Current or past projects
Service scheduling and updates
Satisfaction surveys and NPS requests
Review invitations
Service-related notices and limited promotional content
SMS / MMS Communications
Message frequency may vary
Message and data rates may apply
Reply STOP to unsubscribe
Reply HELP for assistanceNo mobile information will be shared with third parties or affiliates for marketing or promotional purposes.We do not sell, rent, or share your mobile phone number, SMS consent data, or opt-out status with third parties for their own marketing purposes.

8.5 Cookies, Interest-Based Advertising, and Your Choices
You may control cookies and tracking technologies through your browser settings or Website cookie controls where available.We may use tools such as:Google Analytics
Google Ads
Meta PixelThese providers may collect information about your interactions with the Website to help us improve marketing and Website performance.

8.6 Sharing and Disclosure of Information
We may share information with:Service ProvidersThird-party vendors assisting with:Website hosting
Analytics
Advertising measurement
Messaging and communication systems
Survey and review-request toolsThese providers are contractually required to protect your information.No mobile information will be shared with third parties or affiliates for marketing purposes.Legal and Safety RequirementsWe may disclose information if necessary to:Comply with applicable laws
Protect rights and safety
Detect or prevent fraud or security issues
Business TransfersInformation may be transferred as part of a merger, acquisition, financing, or sale of assets.

8.7 Data Security
We use reasonable administrative, technical, and physical safeguards to protect collected information.However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.Please avoid sending sensitive information through email, SMS, or chat systems.

8.8 Links to Other Websites
Our Website may contain links to third-party websites. Alpha Air is not responsible for the privacy or security practices of external websites.

8.9 Children’s Privacy
Our Website and Programs are not directed to children under 18. We do not knowingly collect information from children.

8.10 Data Retention
We retain information for as long as reasonably necessary to:Provide services
Maintain business records
Administer communication Programs
Resolve disputes
Comply with legal obligationsWhen information is no longer required, we take reasonable steps to securely delete or dispose of it.

8.11 Changes to These Terms and Privacy Policy
We may update these Terms & Conditions and Privacy Policy periodically. Changes will be reflected by updating the “Last Updated” date above.Continued use of the Website or participation in our Programs constitutes acceptance of the updated Terms.

8.12 Privacy Rights and Choices (U.S. Residents)
Depending on your jurisdiction, you may have rights to:Request access to personal information
Request correction of inaccurate information
Request deletion of personal information
Request a portable copy of your information
Opt out of certain targeted advertising activitiesTo exercise these rights, contact us using the information in Section 6.

Alpha Air does not sell personal information for monetary compensation.